DELIVERY SERVICE 送貨服務
Information on Gelato delivery 雪糕送貨注意事項
🛎 Our gelato will be delivered via SF Express to SF Express network points with cold chain service, please fill in the SF code as the address when filling out the shipping information.
🛎 SF Express network points with cold chain service are as follows：
- SF business stations：https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_business_station_address/
🛎 We do not currently offer to-door delivery as temperature controlled delivery is not guaranteed, please do not fill in any addresses other than SF Express network points with cold chain service.
🛎 Gelato and nut butters are dispatched and delivered separately. If you are purchasing both gelato and nut butters, please make two separate orders.
🛎 Once the order has been dispatched, you will receive an email notification from us with the tracking details. You will then receive another SMS from SF Express once your package has arrived at the SF Express network points, please follow the instructions from SF Express and pick up your gelato at your earliest convenience. We will pack your gelato in a cooler bag with a carton box as the outer packaging, which can maintain the temperature for up to 15 minutes only, please put the gelato into the freezer as soon as possible once the order has been picked up.
Information on Nut Butters delivery 果仁醬送貨注意事項
(i) 買滿$350 For Orders Above $350
Your delivery fee is on us!
(ii) $350以下的訂單 For Orders Below $350
Delivery fee of $30 will be charged upon checkout.
ESTIMATED DELIVERY TIME
Most orders will be dispatched within 2 business days
Delivery will take 1-2 business days for Hong Kong addresses and 2-3 business days for Macau addresses
Our business days are Monday to Friday, excluding Public Holidays